Timesheet Support

Technical support and other services are perhaps the most important element of enterprise software. We want you to be able to maximize the value of our timesheet software by providing the best support possible. TwinTown offers phone support, a dedicated support website, event tracking options for you to see the status of your support questions. Our response times are quick, and we will provide you will all information to get the best out of our timesheet software.

Support questions are important for the development of WATCH timesheet software bundle. It allows us to improve our software and create customer loyalty. To make support available for all customers, we provide it for free. When you subscribe to timesheet, we will provide you with a login account of our dedicated support site.

Free available timesheet support

To assist you in getting the most out of Timesheet, Calendar and Planning and Contact Management, we provide manuals, case studies, video tutorials and phone/e-mail support.

• Manuals with in-depth coverage of Timesheet
  • WATCH Timesheet Quick Start Guide (PDF: English, Chinese)
  • WATCH Timesheet Status Guide (PDF: English, Chinese)
  • Online help functions in the Timesheet application
  • Documentation about Timesheet structure here
  • Documentation about Timesheet Getting Started in Timesheet here
  • Documentation about Timesheet Project Structure example here
  • Documentation about Timesheet Standard projects and copying projects here
  • Documentation about Timesheet Adjusting the timesheet screen here
  • Documentation about Timesheet Authorization and filtering here
  • Documentation about Timesheet Attributes here
  • Documentation about Timesheet Validation here
  • Documentatom about Calendar & Planning Structure here
  • Documentatom about Calendar & Planning Getting started here
  • Documentatom about Calendar & Planning Creating calendar items here
  • Documentatom about Calendar & Planning Displaying calendar items here
  • Documentatom about Calendar & Planning Authorization of Calendar items here
  • Documentatom about Calendar & Planning Communicate Calendar items here
  • Documentatom about Calendar & Planning Skills here
  • Documentatom about Contact Management Structure here
  • Documentatom about Contact Management Getting started here
  • Documentatom about Contact Management Selection and queries here
  • Documentatom about Contact Management Sending E-mails here
  • Documentatom about Contact Management Mail merge here
  • Documentatom about Contact Management Authorization here
• Video Tutorials:
  • Timesheet Project setup video tutorial (English, Chinese)
  • MS-PowerPoint sales presentation (free viewer here)
• E-mail, instant messaging and telephone support:
  • E-mail: sales@timesheet-online.cn
  • IM: MSN billdong2007@hotmail.com
  • IM: QQ 21175689
  • Phone: 0512-62567351

Available support when subscribed

• Dedicated support website
• Case studies, from foreign customers and Chinese customers
• Frequently Asked Questions (FAQ)

Systerm requirements for using Timesheet

WATCH is an online application, which means that there is no software installed on your local computer or server. You only need an internet browser and internet access to use the full potential of the timesheet software

The following browsers are supported

• Internet Explorer (IE) versions 7 and 8
  (IE version 6 is not being used for testing anymore, please upgrade to version 7 or 8)
• Firefox versions 3 to 3.5
• Safari: versions 3 and 4
• Google Chrome

WATCH allows the information in the application to be exported

• in PDF format, for which Adobe Reader is needed to open
• in CSV format, export to spreadsheet applications.

When you have any more questions, please do not hesitate to contact us